Print this guide (or save it as a PDF) and store it in an envelope inside your server room. When the network is down and the console is locked, you won't be searching Google for "Symantec endpoint protection manager reset admin password" – you will already have the answer in hand. Disclaimer: The SQL hash provided in this article ( symantec ) is publicly documented by Broadcom for emergency recovery purposes. Always change this password immediately after recovery and audit your logs for unauthorized access during the recovery window.
UPDATE SEM_MAIN_USER SET USER_PASSWORD = 'XR7g7aFwk1WjMI7Pm2BGU8WeJgG7gP2mFg==', IS_LOCKED = '0', PASSWORD_ATTEMPTS = '0' WHERE USER_NAME = 'admin'; This sets the admin password to a known default hash. The string above corresponds to the plaintext password symantec (all lowercase). symantec endpoint protection manager reset admin password
So, what do you do? Reinstall the server? Restore a month-old VM snapshot? No. You reset the password. Print this guide (or save it as a
Stop the SEPM Manager service on the new installation. Always change this password immediately after recovery and
Introduction: The Lockout Nightmare Every IT administrator knows the sinking feeling. You walk into the office on a Monday morning, fire up the console to check the latest threat reports for your endpoint fleet, and type in the credentials you’ve used a thousand times. Access Denied.