What happens next? Reinstalling the entire server? Restoring from a six-month-old backup? Both options are administrative suicide.

In this guide, we will explain exactly what resetpass.bat is, how to locate it for free, and the step-by-step process to reset your SEPM password in under ten minutes. resetpass.bat is a legacy batch utility located deep inside the installation directory of your Symantec Endpoint Protection Manager. It interacts directly with the embedded database (usually a modified version of Sybase SQL Anywhere) that stores SEPM configuration data.

Thankfully, Broadcom (the current owner of Symantec) and legacy developers included a lifeline. It is a tiny, command-line batch file called . The best part? It is completely free , works with SEPM 14 , and can save your career.

Why? Because resetpass.bat is already on your server if SEPM 14 is installed. Third-party download sites often inject malware or outdated versions that will brick your database. If you still have physical or RDP access to the Windows Server hosting SEPM, navigate to: